UK consumer group Which?, which tests products and raises awareness of consumer rights and offers independent advice, has said that Nintendo should commission an independent investigation into the infamous Nintendo Switch Joy-Con drift problem. The company says that it has surveyed 919 UK owners of the original Nintendo Switch console and noted that 40% noted problems with Joy-Con drift, but only 73% of those actually contacted Nintendo about it. 19% of those who complained didn’t receive a repair or replacement by Nintendo UK support.
“Our research shows that drift problems continue to plague Nintendo Switch owners yet too often they can be left footing the bill themselves to replace faulty controllers or face a lottery when they contact Nintendo for support. Nintendo needs to commission an urgent independent investigation into why this problem occurs and make the findings public. The video game giant must also commit to completely free-of-charge repairs or replacements for those affected by the problem and must promote this scheme so that consumers know that support is available.”
Which? director of policy and advocacy, Rocio Concha